News
Barcelona Social makes it easier to manage aid and appointments from your mobile
Barcelona has launched an app to make it easier to handle social services procedures from your mobile. The new Barcelona Social app lets you download certificates, check available aid, review your files, and receive appointment reminders without needing to travel or call for each task.
The tool is designed for people supported by municipal social services and for professionals who need to keep track of each case in a more organised way. For many users, it could mean less waiting, less paperwork, and more independence in managing procedures that until now could be slow or difficult to follow.
The app allows you to check assigned benefits, provide proof for aid, download documents, and receive automatic appointment notifications. You can also cancel visits, and soon the option to modify or request new appointments directly from your mobile will be added.
Barcelona Social is available in Catalan, Spanish, and English. Access requires digital identification through idCAT Mòbil, a digital certificate, or Clave PIN, a necessary step to protect personal information and ensure each user only accesses their own data.
Before its launch, the app was tested for six months with more than a hundred users and around fifty professionals. The pilot experience helped identify which features were most useful and what questions might arise in daily use.
To support the rollout, the City Council has set up 42 support points across the city. There, staff help install the app, solve access problems, and explain how to use the main features—something crucial for those not used to handling digital procedures.
It is expected that around 93,700 people supported by social services and about 1,400 professionals could benefit from this tool. The impact may be especially noticeable for families managing aid, older people accompanied by municipal services, or users with frequent appointments.
The app does not replace in-person service, but it can ease some of the daily bureaucracy. If it works well, checking on aid, retrieving a certificate, or remembering an appointment will no longer depend so much on calls, travel, and waiting in offices.