New space in Chamartín improves ticket purchasing and information

The new point brings together information, ticket sales, and personalised assistance in one place. It is located opposite the main entrance and next to the Cercanías turnstiles, a key spot to speed up passenger flow during peak hours.

Among the new features is a multi-screen system displaying queue numbers, schedules, and real-time announcements. This setup helps reduce waiting times and makes it easier for users to manage their needs more quickly.

The space also includes waiting areas with screens, more private assistance zones, and furniture designed for heavy use. Acoustic panels help maintain a more comfortable environment even during busy periods.

Inside, staff have optimised work areas, improving service efficiency and the ability to respond to incidents or enquiries.

This development is part of the ongoing transformation of the station, adapting to a growing number of travellers and new forms of mobility. Chamartín thus strengthens its role as a key point in Madrid’s transport network, with faster, more user-focused services.

UPD: The Espacio Renfe is now operating inside the new main hall of Chamartín-Clara Campoamor, which fully opened to the public on 2 June. The renovation has expanded this area from around 4,000 to 18,000 square metres and reorganised the spaces for Cercanías, high-speed trains, waiting, shops, and passenger information. The station now has 12 high-speed tracks, double the number before the transformation, although work is still ongoing outside, such as the redevelopment and reorganisation of the entrance plaza.