News
Madrid prepares in-person service without appointment in the city centre
The new Carretas office is scheduled to open in January 2027. It will allow walk-in services from Monday to Saturday. There will be 13 service desks and priority assistance for seniors and people with disabilities.
The site is scheduled to open in January 2027 with 13 service desks and Saturday hours as well.
The premises will cover 828 square metres at number 4, calle Carretas, in the heart of the centro de Madrid.
The opening is planned for January 2027 and renovation work is ongoing. The Consejero de Presidencia, Justicia y Administración Local, Miguel Ángel García Martín, has supervised the work.
Services also available on Saturdays
Assistance will be offered both by appointment and on a walk-in basis. The planned hours are Monday to Friday, from 8:00 to 20:00, and Saturdays, from 9:00 to 14:00.
The staff will include 31 professionals and there will be 13 service desks. A self-service area will allow certain procedures to be carried out without direct assistance.
At number 4, Carretas, both general assistance and the Uniones de Hecho registry will operate. Of the 828 square metres, 500 will be allocated to the Oficina Central de Atención al Ciudadano and 218 to the registry. Priority service for people with disabilities will be added to the support resources already available in Madrid. The remaining 110 square metres will be used for common areas and auxiliary services, including accessible entrances and waiting rooms. There will also be security control.